More Rewards Account Terms and Conditions

IMPORTANT INFORMATION: This Agreement relates to the Programme. Please read the terms and conditions of this Agreement carefully before applying for Your Account with the Programme. This Agreement and its terms and conditions, as may be amended from time to time on notice by Us, becomes effective and binding on Your successful application and activation or use of Your Account and/or Your Account and for the entire period of validity of Your Account.

The terms and conditions apply to the Programme, which consists of the Account issued to You by the Issuer, under permission from the Bank, and operated by Programme Manager (together “We”, “Us” or “Our”). The Account enables You to load and create an Available Balance (which is E-money) to enable you to operate your More Rewards Card. These Terms and Conditions relate to your Account and associated e-money only and should be read in conjunction with your Card terms and conditions supplied separately.

PROGRAMME AND PROGRAMME MANAGER INFORMATION

• The Programme Manager is More-Rewards Limited, a company registered under the laws of England & Wales with number 15302016 which has its registered office at 63, Bermondsey Street, London, SE1 3XF, United Kingdom.
• The More Rewards Account is issued by Issuer, under permission from the Bank, pursuant to agreement with the relevant Scheme and Bank.

APPLYING FOR AN ACCOUNT

• To apply for, and use, an Account relating to the Programme You must be at least 18 years of age and reside in the UK An Account may be applied for [when you receive a direct invite from the participating merchant by downloading the App
• Provided the Programme has been able to undertake KYC or KYC (as required) to a satisfactory standard as per the Programme AML Policy, which can be requested through customer services, You shall receive an activation confirmation by Your email or on Your App and You will be able to use the Account.
• When applying for an Account on the App, You will be prompted to create a username and password. You will need this username and password (collectively Your “Security Details” for the Account) to access Your Online Account and perform the following functions (as well as any other functions specified in the App) online:
  • change Your telephone number;
  • check Your Available Balance;
  • check Your Transaction Details; and
  • change Your Password.
• You are permitted to have only one Account where the Available Balance of E-money, which may be redeemed, can be found. If we discover that You do have more than one Account, We may block Your Account without notice and terminate this Agreement with You forthwith.
• The Account is provided in order facilitate loading of your More Rewards pre-paid Card. It has no functionality to make payments. It has no function to apply for credit or an overdraft.

REPORTING UNAUTHORISED TRANSACTIONS OR DISPUTED TRANSACTIONS

• Any unauthorised or disputed transaction should be addressed to More Rewards and/or the Card Isser according to their separate Terms and Conditions.

PAYMENT DISPUTES

• Any payment disputes should be addressed to More Rewards and/or the Card Isser according to their separate Terms and Conditions.

THIRD PARTY ACCESS

• You can instruct a TPP to access information on your Account or initiate certain Transactions from your Account provided such TPP has identified itself to Us and it has acted in accordance with the relevant regulatory requirements. We will treat any instruction from an TPP as if it was from You.
• We may deny a TPP access to your Account if we are concerned about unauthorised or fraudulent access by that TPP setting out the reason for such denial. Before doing so, we will tell You that we intend to deny access and give our reasons for doing so, unless it is not reasonably practicable, in which case we will immediately inform You afterwards. In either case, we will tell You in the manner in which we consider most appropriate in the circumstances. We will not tell You if doing so would compromise our security measures or would otherwise be unlawful.
• If You have provided consent to a TPP to access the data in your Account to enable them to provide account information services to You or initiate Transactions on Your behalf, You consent to us sharing your information with the TPP as is reasonably required for them to provide their services to You. You must let us know if you withdraw this permission and we recommend You let the TPP know.  On notification from You, we will not provide such TPP access to your Account or the data in it.

ADVISING CHANGES OF PERSONAL DETAILS OR FINANCIAL SITUATION

• If You change name, address or contact details such as telephone number or e-mail address You must notify the Programme within 14 days of the change.
• The Programme reserves the right at any time to perform checks to confirm that the personal details You provide are accurate (for example, by requesting relevant original documents), including for the purposes of preventing fraud and/or money laundering. In addition, at the time of Your application or at any time in the future, in connection with Your Account, You authorise the Programme to undertake electronic identity verification checks on You either directly or using relevant third parties.
• It is also important to notify the Programme without delay of any changes to Your circumstances that may affect the running of Your Account or Your Account, by contacting Customer Services (details below).

USE OF YOUR PERSONAL DATA

• The Programme is a data controller of personal data provided in connection with the Programme, Your Account and, where You consent, Information on how the Programme uses and protects Your personal data is available in the Programme Privacy Policy on the Website. The Issuer is a joint controller of personal data provided in connection with the Programme.
• Information on how Your personal data is used by the Programme is set out in this section.
• The Programme may use third parties to process personal data on Our behalf. Such third parties may include creditors or potential transferees of rights and obligations under this Agreement.
• The Programme will process and retain personal data in order to open and administer Your Account, to deal with any enquiries You have about it and comply with regulatory obligations. The types of personal data processed are likely to include, but is not limited to, name, address, date of birth, contact details, financial information, employment details and device identifiers.
• If the Programme suspects that it has been given false or inaccurate information, it may record that suspicion together with any other relevant information. Decisions may be made by automated means.
• If illegality is identified, Programmes may pass details to the Issuer and UK and EU Authorities and Regulators. In addition, the Issuer and Law Authorities and Regulators in the UK and EU may request, access and use this information in order to detect, investigate and prevent crime.
• The Programme and other organisations may also access and use this information to prevent fraud and money laundering. When the Programme, Issuer or Law Authorities and Regulators in the UK and EU process Your personal data, it is done so on the basis of a legitimate interest in preventing fraud, money laundering, and to verify identity. These processes are carried out in order to protect the Programme, the Issuer, other customers, and to comply with regulatory requirements.
• Please contact Customer Services if You want to receive details of relevant Law Authorities and Regulators in the UK and EU and/or contact the Programme’s Data Protection Officer.
• The Programme and other organisations may access and use the information recorded by Law Authorities and Regulators in the UK and EU in other countries.
• The Programme may check all personal information given by You with Law Authorities and Regulators in the UK and EU and other organisations. For the purpose of enabling use of Your Account, the Programme may also use information about any device, computer, network and browser You use.
• Personal data may also be transferred confidentially to other organisations within the Issuer’s group of companies and to relevant third parties so that the Programme can manage Your Account.
• You can also obtain any details of the information the Programme and We hold about You and/or, details of any other person to whom the Programme and We may pass Your information (where the Programme and We are not prevented by law), by writing to Customer Services. You have a legal right to these details (in most circumstances) and, where applicable, to object to the Programme and Us processing Your personal data and/or request that Your data is corrected or erased.
• The Programme and We reserve the right to process data in countries outside the European Union, however the Programme and We will ensure adequate protection for personal data transferred to countries outside the European Union as required by data protection legislation.
• To facilitate the processing of payments, the Programme and We may share Account Usage information with specified third parties strictly in accordance with any nationally published Code of Conduct or similar, relating to the receipt and dispersal of government benefits.
• You have the right to:
  • know more about the information the Programme and We pass to third parties or that is held by Law Authorities and Regulators in the UK and EU, or to obtain a list of the third parties with whom the Programme and We share information;
  • receive details of the personal data the Programme and We hold about You.
  • receive a copy of this Agreement and the terms and conditions contained herein at any time, a copy of which will be made available on the Website.

THE LAW THAT APPLIES & ASSIGNMENT

• This Agreement is governed by United Kingdom and European law.
• You agree to the non-exclusive jurisdiction of the courts of the United Kingdom.
• Any delay or failure to exercise any right or remedy under this Agreement by the Programme shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time.
• The Account is a payment service product and not a deposit or credit or banking product and, as such is not governed by the Financial Services Compensation Scheme (FSCS), the Lithuanian Deposit Insurance Scheme or any other EU Compensation Scheme. However, the Programme will ensure proper safeguarding of Your funds so that they are protected in accordance with applicable law if the Programme or We become insolvent.
• If any provision of this Agreement is deemed unenforceable or illegal, the remaining provisions will continue in full force and effect.
• If any part of this Agreement is inconsistent with any regulatory requirements, then we will not rely on that part but treat it as if it did actually reflect the relevant regulatory requirement. If we need to make operational changes before we can fully comply with the new regulatory requirement, we will make those changes as soon as reasonably practical.
• You may not assign or transfer any of Your rights and/or benefits under this Agreement and You shall be the sole party to the contract between the Programme and You. You will remain liable until the Account issued to You is shut and all sums due under this Agreement have been paid by You in full. Subject to giving You 60 days’ notice the Programme may assign all rights and benefits under this Agreement to a third party and may subcontract any of the obligations under this Agreement. If the Programme does not hear from You prior to the expiry of the 60 days the Programme and We will assume You are agreeable to the change.
• All communications relating to Your Account will be in English.

COMMUNICATION

• Any communication from the Programme to You will be given via the Website and by notification via email or the App (using the latest contact details with which You have provided us).
• You may contact the Programme via Customer Service, the details of which are set out in the Definitions & Interpretation Clause.

COMPLAINTS

• If You are unhappy with the service provided under these Terms and Conditions, please contact Customer Services to help You. A copy of the Programme Complaints Policy can be found requested from Customer Service
• Upon receipt of Your emailed complaint, Customer Services shall endeavour to respond to You as quickly as possible but, in any event, shall reply to You by return email by no later than 10 Business Days.
• If, having received a response from Customer Services, You remain unhappy with the outcome, You can escalate Your complaint to the Issuer.
• If the Programme is unable to resolve any complaint through the Programme Complaints Policy and Issuer Complaints Policy (which can be requested directly from the Issuer) or You remain dissatisfied generally with the resolution or way that Your complaint was handled by Us, You are eligible to contact the UK Financial Ombudsman Service at:

UK Financial Ombudsman 

Address: Exchange Tower, London E14 9SR;

Telephone: 0800 023 4 567
free from most UK landlines but charges may apply if using a mobile phone or dialling from outside of the UK),

Alternative Phone: 02079640500
(calls by UK mobile cost no more than a national rate call to an 01 or 02 number and additional charges may apply if dialling from outside of the UK);

E-mail: complaint.info@financial-ombudsman.org.uk.

Website: How to complain (financial-ombudsman.org.uk)

LIABILITY

• If something which the Programme or We are not reasonably able to control, including but not limited to, defects relating to the Account which stop or delay the Programme from meeting an obligation under this Agreement, the Programme and We will not be responsible for any loss which You may suffer.
• If You are affected by something which is a fault of the Programme or was in the reasonable control of the Programme to prevent, the Programme will only be responsible for the financial loss actually debited from Your Account and not for any other loss whatsoever (for example, loss of reputation and indirect and consequential losses).
• You will be responsible for:
• • any unauthorised activity if You act fraudulently or with gross negligence; and
  • any loss or fraud that results directly from Your failure to advise Us promptly of any name, address or contact details changes.
• In the event that You do not use Your Account in accordance with these Terms and Conditions or the Programme discovers that You are using the Account fraudulently, the Programme reserves the right to charge You for any reasonable costs that are incurred in taking action to stop You using the Account and to recover any monies owed as a result of Your activities
• Nothing in this Agreement shall exclude or limit our liability for death or personal injury resulting from Our negligence or fraud.
• To the extent permitted by law, all conditions or warranties implied by law, statute or otherwise are expressly excluded.
• The above exclusions and limitations set out in this paragraph shall apply to any liability of Our affiliates such as the Schemes, and other suppliers, contractors, distributors and any of their respective affiliates (if any), to You, which may arise in connection with this Agreement.
• For all other matters not expressly covered in this Clause and to the extent permitted by applicable law, the Programme and Our total aggregate liability shall be limited to the total amount of money that You have deposited into Your Account over the 12-month period prior to the claim.

CHANGES TO THESE TERMS AND CONDITIONS

• Except in exceptional circumstances (e.g. customer fraud or a security breach) the Programme and Us will provide You 60 days’ notice of any material change to this Agreement. Notice will be sent to the email address registered to Your Account.
• Changes will be deemed to have been accepted unless You notify the Programme to the contrary before the proposed date the change comes into effect. Rejection of any proposed changes will amount to termination of Agreement and the closure of Your Account.

CANCELLATION AND CLOSURE OF YOUR ACCOUNT

• You have the right to withdraw from this Agreement and close Your Account:
  • within 14 days of the date of the opening of Your Account or Account transaction without cause and without penalty. The Programme will refund all charges if You cancel within this period.
  • at any time after the initial 14 day cooling off period. In this case, Your Account will be cancelled 10 days after the Programme receives the withdrawal notice.
• Once the Programme have received all necessary information from You (including KYC) and all Transactions and applicable fees and charges have been processed and deducted, the Programme will refund any Available Balance to You provided that:
  • You have not acted fraudulently or with gross negligence or in such a way as to give rise to reasonable suspicion of fraud or gross negligence; and
  • the Programme and We are not required to withhold Your Available Balance by law or regulation, or at the request of the police, a court or any regulatory authority.
• The Programme has the right to terminate this agreement and close an Account without cause by giving You 60 days’ written notice.
• The Programme may at any time and without notice suspend, restrict, block or cancel Your Account, or refuse to issue or replace Account related Security Details, for reasons relating to the following:
• • any of the information that You provided to the Programme when You applied for the Account was materially incorrect or false;
  • to comply with any applicable regulations or legislation;
  • You die;
  • You have not complied with the terms and conditions in this Agreement;
  • The Programme or We have reason to believe that You have used, or intend to use, Your Account in a grossly negligent manner or for a fraudulent or otherwise unlawful purpose;
  • The Programme or We are required to do so for legal reasons; or
  • You use racist, threatening or abusive behaviour towards Programme or Our staff, or harass Programme or Our staff (including via social media).

If the Programme takes any of the steps referred to in this Clause, You will be notified as soon as possible or as permitted after the Programme have taken these steps. The Programme may ask You to stop using Your Account. The Programme will issue You with a replacement Account if after further investigations it is believed that the relevant circumstances (as set out in this Clause) no longer apply.

• If, following cancellation and reimbursement of Your Available Balance, any further Transactions are found to have been made or charges or Fees incurred using the Account or Account or we receive a reversal of any prior funding Transaction, we will notify You of the amount and You must immediately repay to us such amount on demand. We reserve the right to take all necessary steps, including legal action, to recover this deficit.
• You may redeem Your Available Balance by contacting the Programme at any time prior to 6 years from the date of closure of Your Account or the Programme itself. When the Programme processes Your redemption request, the Programme may require You to provide KYC information and/or documents in order to verify Your Personal Details in accordance with legal requirements. The Programme may charge a Redemption Fee if You request redemption of Your Available Balance before, or 12 months after, expiry of this Agreement.
• The Programme shall have the absolute right to set-off, transfer, or apply sums held in Your Account or Accounts in or towards satisfaction of all or any liabilities and fees owed that have not been paid or satisfied when due.

ISSUER INFORMATION

• Account and E-Money Issuer

Moorwand Ltd is a company incorporated in the UK under registration No 8491211 with a registered office at Fora, 3 Lloyds Avenue, London, EC3N 3DS. Moorwand is authorised by the Financial Conduct Authority under licence No 900709 for the issuing of electronic money and payment accounts.   

To contact Customer Service email customerservices@moorwand.com.

DEFINITIONS & INTERPRETATION

Account Information Service Provider:  means a third party payment service provider who is authorised by or registered with the Financial Conduct Authority or another European regulator to provide online account information services, who, with your permission will be able to access certain online account information on one or more payment accounts held by you to give you a consolidated view of your payment accounts.

Agreement: These terms and conditions relating to the use of Your Account(s) as amended from time to time.

App: The Programme mobile application that allows You to access Your Account and view Account and Transaction related information.

Available Balance: The value of unspent funds loaded onto Your Account available to use.

Business Day: Monday to Friday, 9am to 5pm GMT, excluding bank and public holidays in the UK .

EEA: European Economic Area.

E-money: monetary value issued by the E-Money Issuer to Your Account on receipt of funds on Your behalf in our Customer Funds Account, equal to the amount of funds received.

Fee: Any fee payable by You as referenced in the Fees & Limits Schedule.

Fees & Limits Schedule: The schedule contained in this Agreement and which forms part of this Agreement.

KYC: Means “Know Your Customer” and constitutes our verification of Your Personal Details.

Online Account: The area on the Website that allows You to access Your Account and carry out Account-related functions.

Payment Initiation Service Provider: means a third party payment service provider authorised by or registered with by the Financial Conduct Authority or another European regulator to provide an online service to initiate a Transaction at your request on your Account.

Personal Data: The registered personal identity details relating to the use of Your Account including (but not limited to) Your: name, date of birth, home address, email address and telephone (landline and/or mobile) number. Full details of the Personal Data which the Programme processes are set out in a Privacy Policy on the Website.

Scheme Regulations:  The terms and conditions of the Scheme which can be found [FPS Rules_v13.2_(Effective 1st March 2019).pdf (fasterpayments.org.uk)] OR [EPC207-14 SEPA Payment Scheme Management Rules v4.4.pdf (europeanpaymentscouncil.eu)]

TPP (Third Party Provider): means an Account Information Service Provider or a Payment Initiation Service Provider.

Security Details: A set of personal codes consisting of numbers, letters and symbols which form a username and password selected by You in order to access Your Account.

Website: https://more-rewards.co.uk/

We, Us or Our Are:

• The Programme;
• The Programme Manager;

• Moorwand Ltd. Moorwand Ltd is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Register ref: 900709) for the issuing of electronic money and payment instruments and registered in England & Wales No. 8491211. 9DU. Registered office Fora, 3 Lloyds Avenue, London, EC3N 3DS.

You or Your: You, the person who has entered into this Agreement with us by virtue of Your use of the Account and or Account and any other person You have authorised to use any Accounts in accordance with this Agreement.